Delivery and Postage Costs
Delivery is £5.00 for all regular lampshades within the UK and £10.00 for Floor Lamps. If you live on the Islands or Highlands or outside the UK, then please contact me for a postage quote as it will be a bit more (sorry)
Lampshades will be dispatched using My Hermes Courier. Floor lamps will be dispatched using Parcelforce 48. My lampshades are handmade to order therefore it may take up to 4 weeks before they are dispatched to you. If you need them before this, please contact me and I will do my very best to deliver them to you sooner.
If you live within a 5 mile radius of Wells I will be more than happy to drop the shade off to you! Also, you would be more than welcome to collect your shade from me in Wells. I can offer a small discount to those wishing to collect so please contact me for details.
No money is made on the post and packaging. We obtain a proof of posting for all orders sent and cannot accept responsibility for lost or delayed packages once dispatched.
Goods supplied will be as described on the web site. Whilst every care is taken to ensure the pictures shown match the goods as closely as possible some variations may occur due to the limitations in the photographic process or reproduction on different computer screens. Reference to weight and size are approximations but we do try to make them as accurate as possible.
Payment and Returns
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for the details that we need to process the order.
I’ve not had a lampshade returned to date but if you do find that the lampshade is not for you, here’s the serious bit!….Should you choose to return the goods you have purchased, you must notify us within 14 working days beginning with the day after receipt of the goods. Cancellation notification must be made in writing or by e-mail and not by telephone.
The original postage charge for sending the goods will be deducted from any refund and the customer is liable for any postal charges incurred for returning the goods to us. Returned products must be in their original packaging and in an unused condition.